Bornem | IT service desk engineer | NL/EN/FR | Fulltime | 12 adv-days | company car
Your new employer
For one of their good customers, Hays Antwerp is urgently looking for a “IT service desk engineer” to connect the IT team. This is a full-time position with a permanent contract.
Your new position
- You pick up the phone and reply to client mails.
- You handle remote issues coming into our ticketing system.
- You are the contact person in case of issues or questions from our B2B customers.
- You solve issues based on service level agreements due dates.
- You are responsible for the good follow-up of customers’ requests.
- Based on the data collected, you can provide some insights to avoid recurrent issues
- You can always count on your colleagues from the second line and if you have any specific skills, a third line support is always an option.
Your profile
- Bachelor's degree in ICT (or relevant field) or acquired by experience.
- First experience in these domains: B2B Remote Services, Microsoft cloud technology (Office 365, Azure), Light Management System.
- Good communication skills in Dutch, French and English
- You are a problem solver and don’t hesitate to be assertive
- You can take ownership and are solutions oriented
- If you do not meet all these criteria but have the goal to reach them, then you are the Service Desk Engineer we are looking for.
The working conditions
Our client offers you as an IT service desk engineer technical and challenging environment. There is room for training and career opportunities that match your personal interests, needs and capacities. You can also count on an attractive salary package with extra-legal advantages:
- flexible working hours
- company car
- structural homeworking
- a market competitive salary
- performance bonus
- meal vouchers
- eco vouchers
- pension provision
- medical & hospitalisation insurance
- net allowances
- a laptop
Apply immediately for this vacancy
Interested in this challenging and varied job as an IT service desk engineer at our client? Apply online!
#1097553marktconform + bedrijfswagen
