Job Title: Customer Support Associate (International Voice Process)
Company: TaskUs
Location: Mohali, Punjab
Job Type: Full-time, Work from Office
Salary: Up to 36,000 INR CTC per month
Benefits:
- Cab service for transportation to and from work
- Relocation assistance for out-of-town candidates
- Lucrative performance-based incentives
Job Description:
As a Customer Support Associate, you will be responsible for providing outstanding customer service through phone interactions. You will assist customers in resolving their queries, addressing concerns, and providing information about our products and services. Your goal will be to ensure customer satisfaction and maintain a high level of professionalism at all times.
Responsibilities:
- Handle inbound and outbound customer calls in a timely and efficient manner.
- Provide exceptional customer service by actively listening to customers, understanding their needs, and addressing their concerns.
- Resolve customer queries and issues to their satisfaction, escalating complex problems when necessary.
- Accurately record and update customer information in the company database.
- Meet individual and team performance targets to achieve and exceed key performance indicators (KPIs).
- Maintain a professional and positive attitude in all customer interactions.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Collaborate with team members and supervisors to improve processes and enhance customer experience.
Requirements:
- Excellent verbal communication skills in English.
- Strong customer service orientation with a problem-solving attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Good computer literacy and proficiency in using basic software applications.
- Previous customer service experience in a call center or similar environment is preferred.
Benefits:
- Competitive salary up to 36,000 INR CTC per month.
- Cab service for convenient transportation to and from the office.
- Relocation assistance for candidates moving from other cities.
- Lucrative incentives based on performance and achieving targets.
- Positive work environment with opportunities for growth and career development.
Please note that only shortlisted candidates will be contacted for further rounds of the selection process.
Whatsapp or call HR Wiqas - 9797034891.
or email - wiqasbhatt@hisenbergcs.com
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: One location
Speak with the employer
+91 9797034891
