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DepartmentOperations
LevelExperienced (Individual Contributor)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
Job Description:
- Under general supervision, perform a variety of routine and non-routine tasks related to payment or other administrative financial operations activities
- Complete data entry and follow procedures to support finance operations in accordance with established timeframes
- Monitor, troubleshoot and respond to internal and external inquiries through financial operations, shared mailboxes or other established methods
- Complete updates in applicable trackers and processing manuals for the portfolio of assigned work
- Perform follow-up actions to ensure accuracy of financial documents and timeliness of receipts
- Perform miscellaneous offline and administrative duties as assigned
- Assist colleagues from other teams in getting financial related matters attended to
- Proceed withholding tax refund request for merchants with complete documents
- Proceed checking and request documents for withholding tax on behalf of BD / Merchant Ops and support Tax team
- Be a contact point for Merchant Ops / BD Service about tax issues from merchants
Requirements:
- Bachelor’s degree in Accounting, Finance or other related fields
- 1 - 2 years of working experience in Accounting or Finance and other related administrative tasks
- Good knowledge of MS office (Excel) and Google Sheet
- Able to work independently and under pressure.
- Good interpersonal and communication skills
- Good command of English (writing and reading)
